TERMS AND CONDITIONS

The general terms and conditions of the FirstCornerShop web shop have been drawn up in accordance with the Consumers Protection Act (ZVPot-UPB2), The Personal Data Protection Act (ZVOP-1), the General Data Protection Regulation (GDPR) and the Electronic Communications Act (ZEKom-1).

The FirstCornerShop web shop (hereinafter referred to as “web shop”) is managed by Akar d.o.o., the provider of e-business services (hereinafter referred to as “the provider”).

Be sure to read the general terms and conditions of this online store carefully since you are bound by them from the moment you enter our online store. With every transaction made in this web shop, it is considered that you have been acquainted with the entire content of general terms and conditions, and that you have accepted the general terms and conditions without exceptions.

The services of this web shop can be used once you become a registered customer. To register into the system, you need to acquire a username that is the same as your e-mail address, and then choose a password. The username and the password define the user unambiguously and associate the user with the information entered. By registering, a visitor older than 18 years old becomes a customer and acquires the right to make a purchase.

The provider reserves the right to change the general terms and conditions without prior notification. The changes become valid upon publication and are binding upon the customer.

The web shop is open every day, 24 hours a day non-stop. Occasionally, shopping in this web shop or access to this web shop may not available due to various technical reasons. Therefore, the provider reserves the right to limit or completely terminate the sale of some or all products for a definite or indefinite period of time, or limit or completely terminate access to the online store’s website for a definite or indefinite period of time.Website


1. COMPANY PROFILE

Name: Akar d.o.o.,
Address: Delavska cesta 24, 4208 Šenčur
VAT ID: SI45716099
Phone: +386 4 279 11 01
E-mail: info@firstcornershop.com


2. PRIVACY POLICY AND DATA PROTECTION

The provider is committed to protecting your privacy. All personal information of the web shop customers is confidential and shall in no case be disclosed to any unauthorised parties.

We kindly ask you to read our Privacy Policy as it gives you an accurate insight into how we collect, store and process your personal information and your rights regarding the processing of your personal information.

The FirstCornerShop website uses cookies to ensure you get the best experience on our web site content browsing and ordering. For more information on the use of online cookies, see the Cookie Notice.


3. PRICES

Product prices listed are current, however they are subject to change without previous notice.

All prices on this site are processed in EUR and include VAT (value-added tax).

All orders are acknowledged at current pricing. We will bill at the price in effect at time of the payment confirmation.

BEST PRICE GUARANTEE

FirstCornerShop has some of the best prices. And that’s a promise we stand behind: If you like an “Best Price Guarantee” product on FirstCornerShop and then find a better price with a Slovene competitor, we will provide you the same item at the same price.

Covered Items and Process

  • The request is from a registered FirstCornerShop buyer, who is a resident of Republic of Slovenia,
  • The item is advertised on an Approved Competitor’s website at a price less than the same qualifying FirstCornerShop item,
  • Only one unit per FirstCornerShop buyer per day is matched.

Not Covered

  • Refurbished, used products. New products that are not marked with the Best Price Guarantee label,
  • Products from retailers that are not on the Approved Competitors’ website,
  • Prices on Approved Competitors’ websites after applicable rebates, free offers, coupons, or specific one-time-only promotions from an Approved Competitor’s website, or specific offers based on bundled pricing, volume, or volume discounts,
  • An error or misprint on an Approved Competitor’s website.

Items from private sales, auction platforms, closing down sales or through other non regular retail channels.

Found it for less? Here’s what you do:

If you find a better price on a qualifying item, contact FirstCornerShop Customer Service. Let Customer Service know where you found the lower price and provide the other retailer’s offer via e-mail info@firstcornershop.com.

Once it’s verified, you’ll get offer with same price.


4.PURCHASE PROCEDURE

To review what is available to purchase simply browse the online product catalogue. When you have arrived at the item you wish to order, click on “ADD TO CART” and then decide your requested quantity. When your order contains the item quantities you wish to purchase, please login to continue to the next step or register if it is the first time to make a purchase online. You will then be asked to provide us with your shipping and payment (credit card) information. Double check your purchase and confirm your order in the final step.

PURCHASE PROCEDURE STEP-BY-STEP

Step 1:

Adding products to your shopping bag
Add your selected product to the shopping bag by clicking the “ADD TO CART”. Products are arranged into categories and can be found by the search engine as well. For more information on the selected product, click on the image or the name of the product. You can add an unlimited number of products to your shopping bag. When you finish adding products, you can either resume shopping later on or go to checkout. If you choose the first option, products will remain in the shopping bag to be purchased later. Products in the shopping bag can be removed if necessary (click [X] or change the quantity).

Step 2:

Choosing payment and delivery method (registration, entering an address for payment and delivery)
If you are a registered user, enter your username and password in appropriate fields. If you are a new customer, please click “New customer” and fill out the “My details” form. All fields marked with an asterisk (*) are mandatory. Confirm your details by clicking the “Continue shopping” button.

The shipping address is filled in automatically and is the same as the billing address you have entered into the “My details” form. If you wish to receive your purchased items to an alternate address (e.g. at work) or send them as a gift, click “Shipping to alternate address” and enter the information required. Thus, the invoice will be sent to the customer whereas the purchased items will be shipped to the addressee. Remember, if you wish to send the purchased items to an alternate address, payment on delivery is not possible. By clicking the “Continue shopping” button, you will proceed to a page where you will have to select a form of payment.

Step 3:

Payment (order verification, selection of a form of payment and purchase confirmation/conclusion)
Before you click the “Confirm purchase” button to place your order, check the list of your purchased items and make sure it is correct. Check the shipping address as well. Please select a payment method and click “Complete purchase”. Enter the required information and complete/confirm your purchase by clicking the “Buy” button.

An order confirmation will be sent to your e-mail address.

MEANS FOR RECOGNITION AND CORRECTION OF ERRORS BEFORE PLACEING AN ORDER

Before the buyer places an order, he is given a preview of the order in ‘CART’, which will allow him to check the selected goods that he has added to the cart. In case of wrong entry, the buyer can correct the mistake in the basket. He is also shown again in ‘CHECKOUT’, where he enters his delivery information on the right, again showing all the products he has selected. If he does not want to place an order, the site may close or leave the order, thus suspending the order and confirmation.


5. FORMS OF PAYMENT

The provider offers the following forms of payment:

  • prepayment/bank transfer,
  • credit or debit card payment (Maestro, Activa Maestro, Mastercard, Visa, Visa Electron, Diners),
  • PayPal payment

In case of payment via PayPal, the Customer has to register under www.paypal.com. The terms and conditions of paypal.com shall apply.


6. ORDERS AND DELIVERY

Orders can be made online 24 hours a day, every day. Orders received from Monday to Friday until 16:00 will be shipped on the next day. Orders received on Saturdays, Sundays or on public holidays will be shipped on the first workday that follows.

The customer is obliged to cover the delivery costs if the purchase amount is less than:
70 € for delivery address in Slovenia,
200 € for delivery address on other countries of EU.

If the purchase amount exceeds listed amount , the delivery is FREE OF CHARGE.

Delivery expenses fixed at:
4,95 € for Slovenia,
9,95 € for Croatia,
14,95 € rest of EU.

Delivery costs will be registered in your order and receipt that will be enclosed with your purchased items.

We guarantee prompt delivery (for all locations outside Slovenia within 3-5 business days) of all ordered items that are in stock. All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store. An exception may occur, if there are several orders of the last existing items. In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well.

Items purchased from this web shop can be delivered to any address within the territory the of Republic of Slovenia and EU countries.

OUT OF STOCK ITEMS

Items marked “out of stock” are not available for order.

If the product you wished to purchase is unexpectedly out of stock, you will be contacted and asked whether you wish to cancel or partly cancel your order or else wait until the product is in stock again. Please accept our apology for any inconvenience that might have been caused by this situation.

FirstCornerShop does not accept back orders.


7. PURCHASE CANCELLATION AND RETURN POLICY

The consumer (the above applies only to private buyers who acquire an item only for prive use) has the right to notify the seller within 14 days of taking over the item that he is withdrawing from the contract without having to give a reason for his decision. The deadline begins to count one day after the date of receipt of the items.

The notification should be sent to the e-mail address Ecc@firstcornershop.co.

The products have to be returned unopened, unused, undamaged, in the same quantity and in original packaging. All items must be accompanied by a copy of the original receipt. The customer shall return the purchased items within 14 days after written notification to the following address:

Akar d.o.o,
Delavska cesta 24
4208 Šenčur
Slovenia

Items can be either returned by post at the cost of the customer or personally to the Akar d.o.o. Šenčur. The provider shall make a full refund of the purchase amount as soon as possible and within 14 days from having received the item. Refunds are made to the customer’s bank account.


8. COMPLAINTS

All purchased products are fully examined prior to delivery and shipped in undamaged condition. Your products will be carefully packed into a carton box so that you receive them undamaged and in original packaging.

In case of damaged goods, the customers have the right under Article 37 of the Consumers Protection Act to demand the defective product to be replaced by a new flawless item or to receive a refund for the amount of purchase or to eliminate the damage or to refund partial amount of payment in proportion to the damage.

In case of damaged packaging, the customers have to inform Akar d.o.o. of their requirements within 8 days from receiving the purchased items.


10. SECURITY

Shopping and payments in this web shop are safe.

All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process.

All credit card payments are processed in real-time for your security and immediate peace of mind and details are immediately checked with the relevant bank.

Any information that you send to us is encoded with SSL encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank’s. Encrypted personal details are transferred from your computer to the bank’s authorisation server without being saved on the provider’s server. You can tell whether your browser is in secure mode in the checkout by looking for the padlock icon in the address bar of your browser window.


11. DISCHARGE FROM OBLIGATION

To the best of his ability, the provider’s aim is to guarantee that the information on this website are accurate and regularly updated. However, product characteristics, delivery period or price may change so quickly that the provider does not manage to update the information on this website. In such cases, the provider shall notify the customer of the changes, whereas the customer will have to right to cancel the order or exchange the item purchased.

The FirstCornerShop Web Store has the option of cancelation (Article 46 of the OZ) only in case of an error . A mistake is considered to be an error if a mistake in the essential features of the item and any errors which are regarded as decisive in the trade or by the use of the customers. This also include obvious pricing errors.

PRODUCT TESTIMONIALS

The provider does not control or endorse the content of comments concerning individual products, posted by registered website users. The provider is not responsible for information in these comments and withdraws from any liability incurred by the information in these comments.

Thank you for taking the time to share your thoughts with other FirstCornerShop customers.


13. INTELECTUAL PROPERTY

All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by the provider but are subject to third party copyrights.